Data Protection

• May 27, 2025
• Kiera Masterson
• 0 Comments

Scope and Applicability of Data Protection Regulations

This GDPR page outlines the policies and procedures of MedClean regarding the collection, processing, storage, and transfer of personal data in compliance with applicable United States data protection and privacy regulations. While stringent European GDPR principles are referenced, MedClean adheres primarily to the laws and guidance applicable within the United States to protect information of users residing in this jurisdiction. The provisions of this page apply to all users of MedClean’s services, including patients, caregivers, healthcare professionals, and general visitors engaging with the website found at mukclean.com. Information regarding pharmaceuticals, medications, supplements, diseases, and associated user data are subjected to the highest standards of protection and responsible data governance. Throughout all processes, the purpose, scope, and limitation of data usage are made as clear and accessible as possible, ensuring transparency and ongoing accountability. MedClean is committed to continually reviewing and updating these practices as legislation evolves or as greater standards of protection are established. By using MedClean, users acknowledge the protections and practices set forth herein and consent to responsible processing practices as described. Any questions regarding this page may be directed to the owner at [email protected] or via postal mail to Clifton Suspension Bridge Visitor Centre, Bridgemaster's House, Bristol, BS8 3PA, United Kingdom.

Categories of Data Collected

MedClean collects a variety of personal and non-personal data, depending on how users interact with the website and services. Typical categories of data may include contact information such as names and email addresses submitted voluntarily through contact forms or user accounts, technical information such as browser type, IP address, cookies, and session logs collected automatically during access, and health-related or pharmaceutical data entered for purposes such as medication or supplement searches. The data collected is limited only to what is strictly necessary to facilitate requested services, improve user experience, and satisfy compliance, security, or legal obligations. As MedClean addresses sensitive topics such as medication and diseases, user privacy and the careful handling of any health-related data are prioritized above all. Data submitted in user-generated questions or reviews may be stored and reviewed in accordance with community guidelines and moderation policies. Children under the age of 13 are not knowingly targeted or expected to provide personal information, and all users are encouraged to exercise care and caution when submitting personal health information through any platform or communication medium affiliated with MedClean. Whenever feasible, non-personalized or aggregated data sets are used for site analytics and research purposes.

Purpose, Lawful Basis, and Use of Personal Data

MedClean processes personal data strictly for specified, legitimate purposes that are necessary for the operation of its website and services. The lawful basis for such processing is based on user consent, fulfillment of contractual obligations when providing requested information or assistance, compliance with legal responsibilities, and the pursuit of legitimate interests such as ensuring security and the integrity of services. Data may be used to enhance user experience, personalize content, process inquiries, provide updated pharmaceutical news, analyze application performance, and carry out research or statistical analysis for continuous improvement. MedClean does not sell personal data to third parties. Information may only be shared with trusted service providers and affiliates as needed for site function, always under contractual obligations ensuring confidentiality and compliant processing. All uses of data are communicated clearly in advance, and users are provided with options to control, withdraw, or modify their consents whenever appropriate. The organization continually evaluates its practices to mitigate risks associated with unauthorized data use or exposure.

Data Retention, Storage, and Security Measures

All personal information gathered through MedClean is retained only for as long as necessary to fulfill the purpose for which it was collected or as permitted by law. Retention schedules are regularly reviewed and updated to ensure compliance with the most current regulatory guidelines, and data unrelated to ongoing services is securely deleted or anonymized. All stored data is protected using administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction. Security measures include, but are not limited to, encryption, secure hosting environments, access restrictions, continuous monitoring, and staff training on confidentiality obligations. In the event of a suspected or actual data breach, MedClean will implement immediate response protocols, investigate the scope and impact of the breach, and promptly notify affected users and authorities as required by law. Regular assessment and testing of security procedures are conducted to reinforce system integrity and detect vulnerabilities. Data is stored in secure servers located in jurisdictions with adequate protection standards, and access is tightly controlled based on user roles and legitimate necessity. Data subjects' rights to data accuracy, minimization, and correction are respected at all times.

User Rights and Options Regarding Personal Data

MedClean users retain a comprehensive set of rights regarding their data in accordance with United States privacy laws and industry best practices. These rights include the ability to request access to one’s own personal data, seek correction of inaccurate or incomplete information, withdraw prior consents, and oppose or restrict certain forms of data processing or profiling. Users may also request that personal data be deleted, subject to limitations set forth by law or contractual necessity. All data requests or privacy-related inquiries can be submitted via email to [email protected], which is continuously monitored by the data controller. MedClean will respond to all legitimate requests without undue delay and may request additional information to verify identity and ensure authorized access. Opt-out mechanisms are provided for non-essential communications and cookies, and users are furnished with clear instructions and timely confirmations regarding their choices. When requested, MedClean will provide portable copies of personal data, or details about third parties that may have received information for legitimate purposes. The commitment to full user control ensures transparency, fairness, and ongoing trust.

International Transfers of Personal Data

Due to the global accessibility of MedClean and its operational base in the United States, some data may be stored or processed in locations outside users’ countries of residence, including the United Kingdom where the website owner is based. All international transfers are conducted in compliance with applicable laws and rely on appropriate safeguards such as standard contractual clauses, binding corporate rules, or the existence of adequacy decisions. The organization ensures that data transferred internationally receives a level of protection equivalent to that offered within the United States or other recognized safe jurisdictions. Ongoing risk assessments are performed to evaluate the effectiveness of protective measures and to ensure the rights and freedoms of data subjects are not compromised by international operations. Whenever a transfer involves particularly sensitive or high-risk data, explicit disclosures are made and additional user consents are sought. Information about the exact location and recipient of transferred data can be provided in response to a written request to the data controller's contact email or postal address.

Cookies, Analytics, and Automated Decision-Making

MedClean utilizes cookies, web beacons, and similar tracking technologies to enhance site functionality, personalize content, and collect insights regarding how users engage with offered resources. Cookies may be necessary for essential services such as authentication, or optional for analytics and advertising. Users are clearly informed of cookie usage upon visiting the site, and given options to disable or customize their cookie preferences through browser settings or on-site tools. Any automated decision-making or profiling that could impact user experience is described in detail, and users maintain the right to request human review of any significant decisions affecting them. MedClean engages reputable third-party analytics partners under strict privacy terms and ensures that all data shared for analytical purposes is de-identified or aggregated to the greatest extent possible. Information gathered technically is primarily used to optimize website performance, troubleshoot issues, monitor for security threats, and ensure compliance with relevant legal obligations. User choices regarding cookies and analytics are honored across all sessions and platforms.

Contact for Data Protection and Complaint Resolution

For privacy concerns, questions about personal data handling, or to exercise any rights afforded under United States law, users may contact the data controller, Kiera Masterson, at [email protected]. Written correspondence may also be directed to Clifton Suspension Bridge Visitor Centre, Bridgemaster's House, Bristol, BS8 3PA, United Kingdom. All communication is treated in strict confidence, and MedClean endeavors to resolve any complaints promptly and amicably. If users are dissatisfied with the response or feel that their rights have been infringed, they are entitled to file a complaint with the relevant regulatory authority within their jurisdiction of residence. MedClean fully cooperates with authorities and is committed to seeking mutually satisfactory solutions to all privacy-related matters raised through official channels.